Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 170 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
4. 4.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) eating while talking (d) stating why you called
5. 5.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) chatting to others (d) speaking clearly
6. 6.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
8. 8.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
9. 9.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
13. 13.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) eating while talking (d) not saying who you are
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) noting key details (d) greeting first
17. 17.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) shouting into the phone (d) greeting first
19. 19.True or false: “calling very late” is a polite phone habit. (a) False (b) True
20. 20.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
21. 21.True or false: “greeting first” is a polite phone habit. (a) False (b) True
22. 22.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) noting key details (d) stating why you called
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) noting key details
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
27. 27.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.True or false: “saying your name” is a rude phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) greeting first (d) saying your name
34. 34.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) calling very late (d) chatting to others
36. 36.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) calling at a fair time (d) shouting into the phone
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) calling at a fair time (d) asking “Is now okay?”
40. 40.True or false: “noting key details” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students