Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 18 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
2. 2.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
5. 5.True or false: “greeting first” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) stating why you called (d) eating while talking
8. 8.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
9. 9.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
10. 10.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) shouting into the phone (d) mumbling your name
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) noting key details (d) a noisy background
13. 13.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) not saying who you are (d) speaking clearly
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
18. 18.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
20. 20.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) calling very late (d) asking “Is now okay?”
22. 22.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) not saying who you are (d) eating while talking
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
27. 27.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) chatting to others (d) stating why you called
28. 28.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) hanging up suddenly (d) a noisy background
30. 30.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
31. 31.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) saying your name (d) mumbling your name
32. 32.True or false: “saying your name” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) shouting into the phone (d) calling very late
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) asking “Is now okay?” (d) speaking clearly
39. 39.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling

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