Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 171 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) saying your name (d) noting key details
3. 3.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) noting key details (d) calling at a fair time
6. 6.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) saying your name (d) greeting first
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
8. 8.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) hanging up suddenly (d) calling very late
12. 12.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) chatting to others (d) speaking clearly
13. 13.True or false: “saying your name” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) shouting into the phone (d) chatting to others
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) calling very late (d) chatting to others
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) calling very late (d) a noisy background
22. 22.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) greeting first (d) shouting into the phone
23. 23.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
24. 24.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
27. 27.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “saying your name” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) saying your name (d) chatting to others
32. 32.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
34. 34.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) a noisy background (d) not saying who you are
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) eating while talking (d) noting key details
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.True or false: “saying thank you” is a polite phone habit. (a) False (b) True

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