Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 172 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
2. 2.True or false: “calling very late” is a rude phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
4. 4.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
6. 6.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
7. 7.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) hanging up suddenly (d) noting key details
8. 8.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
9. 9.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) saying thank you (d) hanging up suddenly
12. 12.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) hanging up suddenly (d) calling very late
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) calling very late (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
18. 18.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) speaking clearly (d) a noisy background
20. 20.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
21. 21.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) saying your name (d) calling at a fair time
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) eating while talking (d) stating why you called
25. 25.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) eating while talking (d) calling very late
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) saying your name (d) shouting into the phone
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
30. 30.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) saying thank you (d) saying your name
32. 32.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) a noisy background (d) chatting to others
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) calling very late (d) not saying who you are
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
36. 36.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) greeting first (d) mumbling your name
37. 37.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) asking “Is now okay?” (d) chatting to others
38. 38.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

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