Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 173 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) stating why you called (d) eating while talking
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) noting key details (d) stating why you called
4. 4.True or false: “greeting first” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) not saying who you are (d) asking “Is now okay?”
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) eating while talking (d) calling very late
11. 11.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
12. 12.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
13. 13.True or false: “calling very late” is a polite phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
15. 15.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) eating while talking (d) stating why you called
16. 16.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
17. 17.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) eating while talking (d) a noisy background
22. 22.True or false: “saying your name” is a rude phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) hanging up suddenly (d) calling very late
25. 25.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
27. 27.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) stating why you called (d) saying your name
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) greeting first (d) hanging up suddenly
31. 31.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
37. 37.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) greeting first (d) shouting into the phone

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