Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 174 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
3. 3.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) saying your name (d) stating why you called
4. 4.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) calling very late (d) greeting first
9. 9.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
10. 10.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
11. 11.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
12. 12.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) greeting first (d) shouting into the phone
14. 14.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) saying your name
17. 17.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
20. 20.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) shouting into the phone (d) greeting first
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) eating while talking (d) a noisy background
25. 25.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) greeting first (d) eating while talking
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) calling very late (d) greeting first
30. 30.True or false: “calling very late” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) hanging up suddenly (d) stating why you called
32. 32.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) eating while talking (d) shouting into the phone
34. 34.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
39. 39.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) mumbling your name (d) asking “Is now okay?”

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