Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 175 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
4. 4.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
5. 5.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) eating while talking (d) calling very late
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) mumbling your name (d) shouting into the phone
7. 7.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) stating why you called (d) a noisy background
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) noting key details (d) saying thank you
10. 10.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
12. 12.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
13. 13.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) speaking clearly (d) saying thank you
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) mumbling your name (d) eating while talking
16. 16.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) a noisy background (d) calling at a fair time
17. 17.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) greeting first (d) mumbling your name
20. 20.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) chatting to others (d) greeting first
21. 21.True or false: “saying your name” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) saying your name (d) noting key details
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) calling at a fair time (d) eating while talking
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
30. 30.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) calling very late (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) speaking clearly (d) hanging up suddenly
35. 35.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) saying your name (d) speaking clearly
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) speaking clearly (d) calling very late
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
38. 38.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) calling very late (d) speaking clearly
40. 40.True or false: “eating while talking” is a polite phone habit. (a) False (b) True

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