Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 176 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) asking “Is now okay?” (d) chatting to others
3. 3.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) eating while talking (d) not saying who you are
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “saying your name” is a rude phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) stating why you called (d) mumbling your name
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) saying your name (d) calling at a fair time
8. 8.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) eating while talking (d) mumbling your name
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) eating while talking (d) saying your name
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
18. 18.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) saying your name (d) calling at a fair time
20. 20.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
21. 21.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
23. 23.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
24. 24.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) greeting first (d) mumbling your name
26. 26.True or false: “calling very late” is a rude phone habit. (a) False (b) True
27. 27.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
30. 30.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) shouting into the phone (d) calling at a fair time
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
33. 33.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) a noisy background (d) not saying who you are
34. 34.True or false: “greeting first” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
38. 38.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) greeting first (d) hanging up suddenly
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) shouting into the phone (d) noting key details
40. 40.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name

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