Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 177 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
5. 5.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) hanging up suddenly (d) saying thank you
7. 7.True or false: “calling very late” is a polite phone habit. (a) False (b) True
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) stating why you called (d) saying thank you
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) not saying who you are (d) saying thank you
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) asking “Is now okay?” (d) not saying who you are
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
18. 18.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) noting key details (d) saying your name
19. 19.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) calling very late (d) shouting into the phone
21. 21.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) greeting first (d) not saying who you are
24. 24.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) calling very late (d) speaking clearly
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) greeting first (d) noting key details
27. 27.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) a noisy background (d) speaking clearly
28. 28.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
31. 31.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
32. 32.True or false: “greeting first” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) noting key details (d) greeting first
34. 34.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) speaking clearly (d) chatting to others
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) shouting into the phone (d) greeting first
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) calling at a fair time (d) shouting into the phone
39. 39.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) saying your name (d) not saying who you are
40. 40.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message

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