Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 178 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) noting key details (d) mumbling your name
3. 3.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
7. 7.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) asking “Is now okay?” (d) stating why you called
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
12. 12.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
18. 18.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
19. 19.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
22. 22.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
23. 23.True or false: “greeting first” is a polite phone habit. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) calling at a fair time (d) speaking clearly
25. 25.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
26. 26.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
28. 28.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
29. 29.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) saying thank you (d) greeting first
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) calling at a fair time (d) shouting into the phone
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.True or false: “greeting first” is a rude phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) speaking clearly (d) a noisy background
36. 36.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
37. 37.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “calling very late” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) calling very late (d) hanging up suddenly
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) calling very late (d) stating why you called

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