Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 179 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
3. 3.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
11. 11.True or false: “calling very late” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) asking “Is now okay?” (d) not saying who you are
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) noting key details (d) speaking clearly
14. 14.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
15. 15.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
17. 17.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) greeting first (d) speaking clearly
18. 18.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) not saying who you are (d) noting key details
20. 20.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) stating why you called (d) greeting first
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) hanging up suddenly (d) calling at a fair time
23. 23.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) calling at a fair time (d) saying your name
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
32. 32.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) calling very late (d) a noisy background
33. 33.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) a noisy background (d) not saying who you are
35. 35.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) saying your name (d) a noisy background

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