Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 180 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
5. 5.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) stating why you called (d) chatting to others
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) chatting to others (d) mumbling your name
12. 12.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
14. 14.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) mumbling your name (d) a noisy background
15. 15.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) calling at a fair time (d) not saying who you are
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) eating while talking (d) shouting into the phone
21. 21.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) eating while talking (d) calling very late
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
24. 24.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) saying your name (d) hanging up suddenly
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
26. 26.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
28. 28.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
29. 29.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
30. 30.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) eating while talking (d) calling very late
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) speaking clearly (d) saying your name
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) eating while talking (d) greeting first
34. 34.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) mumbling your name (d) a noisy background
35. 35.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) calling very late (d) speaking clearly
37. 37.True or false: “calling very late” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “saying your name” is a rude phone habit. (a) True (b) False

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