Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 19 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) calling very late (d) shouting into the phone
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “saying your name” is a rude phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying thank you (d) mumbling your name
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) a noisy background (d) saying thank you
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) saying your name (d) chatting to others
18. 18.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) a noisy background (d) calling at a fair time
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) stating why you called (d) calling very late
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) chatting to others (d) saying your name
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) eating while talking (d) saying your name
23. 23.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) chatting to others (d) calling at a fair time
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) speaking clearly (d) hanging up suddenly
26. 26.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) greeting first (d) speaking clearly
27. 27.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) shouting into the phone (d) saying thank you
29. 29.True or false: “greeting first” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) chatting to others (d) mumbling your name
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
36. 36.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit

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