Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 181 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) saying your name (d) eating while talking
3. 3.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) asking “Is now okay?” (d) eating while talking
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
13. 13.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
16. 16.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
17. 17.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) hanging up suddenly (d) saying your name
20. 20.Which of these is a rude phone habit? (a) calling very late (b) noting key details (c) stating why you called (d) saying your name
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling at a fair time (d) not saying who you are
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
30. 30.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling very late (d) speaking clearly
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) asking “Is now okay?” (d) mumbling your name
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) asking “Is now okay?” (d) mumbling your name
34. 34.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) noting key details (d) saying thank you
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) calling at a fair time (d) eating while talking
40. 40.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) not saying who you are (d) shouting into the phone

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