Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 182 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) noting key details (d) asking “Is now okay?”
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
8. 8.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) noting key details (d) chatting to others
10. 10.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) not saying who you are (d) chatting to others
12. 12.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
13. 13.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) stating why you called (d) saying your name
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) a noisy background (d) calling at a fair time
16. 16.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
17. 17.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
18. 18.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) saying thank you (d) eating while talking
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
20. 20.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) calling very late (d) noting key details
22. 22.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) calling very late (d) speaking clearly
27. 27.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) hanging up suddenly (d) speaking clearly
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) saying thank you (d) stating why you called
30. 30.True or false: “saying your name” is a rude phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) eating while talking (d) hanging up suddenly
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) saying your name (d) saying thank you
34. 34.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) mumbling your name (d) speaking clearly
36. 36.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) chatting to others (d) stating why you called
38. 38.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) eating while talking (d) shouting into the phone
40. 40.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) speaking clearly (d) chatting to others

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