Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 183 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) mumbling your name (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) hanging up suddenly (d) saying thank you
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
8. 8.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) asking “Is now okay?” (d) a noisy background
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) stating why you called (d) asking “Is now okay?”
12. 12.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) mumbling your name (d) noting key details
13. 13.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
14. 14.True or false: “saying your name” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) eating while talking (d) not saying who you are
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) stating why you called (d) calling very late
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) stating why you called (d) a noisy background
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) eating while talking (d) calling very late
22. 22.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
24. 24.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) mumbling your name (d) saying your name
26. 26.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) greeting first (d) saying thank you
27. 27.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
29. 29.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
30. 30.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) speaking clearly (d) greeting first
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) eating while talking (d) greeting first
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) a noisy background (d) hanging up suddenly
33. 33.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) shouting into the phone (d) mumbling your name
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) stating why you called (d) calling very late
39. 39.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) a noisy background (d) saying your name

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