Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 184 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) not saying who you are (d) chatting to others
3. 3.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
4. 4.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) greeting first (d) a noisy background
5. 5.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) shouting into the phone (d) chatting to others
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) stating why you called
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
8. 8.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) saying thank you (d) noting key details
10. 10.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) speaking clearly (d) chatting to others
11. 11.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) saying your name (d) shouting into the phone
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) eating while talking (d) a noisy background
14. 14.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) hanging up suddenly (d) eating while talking
19. 19.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) shouting into the phone (d) calling very late
22. 22.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) noting key details (d) speaking clearly
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “noting key details” is a rude phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) a noisy background (d) noting key details
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
30. 30.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) speaking clearly (d) shouting into the phone
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) calling at a fair time (d) chatting to others
33. 33.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) saying your name (d) speaking clearly
36. 36.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
39. 39.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time

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