Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 185 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling very late (d) greeting first
3. 3.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
4. 4.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) a noisy background (d) stating why you called
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) speaking clearly (d) mumbling your name
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) noting key details (d) not saying who you are
10. 10.True or false: “saying your name” is a rude phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) calling very late (d) speaking clearly
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) chatting to others
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) noting key details (d) mumbling your name
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) hanging up suddenly (d) calling at a fair time
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
23. 23.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
26. 26.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) shouting into the phone (d) asking “Is now okay?”
27. 27.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) calling very late (d) calling at a fair time
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) speaking clearly (d) shouting into the phone
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) saying thank you (d) a noisy background
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
34. 34.True or false: “greeting first” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
36. 36.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
37. 37.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
38. 38.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) not saying who you are (d) greeting first
40. 40.True or false: “noting key details” is a polite phone habit. (a) False (b) True

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