Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 186 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
3. 3.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
4. 4.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
5. 5.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) greeting first (d) hanging up suddenly
7. 7.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) stating why you called (d) mumbling your name
12. 12.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) chatting to others (d) saying your name
13. 13.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) greeting first (d) hanging up suddenly
15. 15.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) speaking clearly (d) saying thank you
16. 16.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) shouting into the phone (d) saying thank you
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) chatting to others (d) eating while talking
18. 18.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) a noisy background (d) stating why you called
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) not saying who you are (d) asking “Is now okay?”
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) not saying who you are (d) chatting to others
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
25. 25.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
26. 26.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) speaking clearly (d) eating while talking
27. 27.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) calling at a fair time (d) shouting into the phone
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
32. 32.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) a noisy background (d) shouting into the phone
34. 34.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
37. 37.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
38. 38.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) noting key details
40. 40.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) hanging up suddenly (d) chatting to others

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