Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 187 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying your name (d) shouting into the phone
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
6. 6.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) chatting to others
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) saying thank you (d) calling very late
8. 8.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
11. 11.True or false: “saying your name” is a polite phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) calling very late (d) chatting to others
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) asking “Is now okay?” (d) eating while talking
15. 15.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) not saying who you are (d) calling at a fair time
16. 16.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
17. 17.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) eating while talking (d) not saying who you are
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
19. 19.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) speaking clearly (d) not saying who you are
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) speaking clearly (d) calling very late
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) calling very late (d) not saying who you are
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) asking “Is now okay?” (d) not saying who you are
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) mumbling your name (d) greeting first
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) greeting first (d) not saying who you are
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) a noisy background (d) eating while talking
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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