Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 188 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) saying your name (d) mumbling your name
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) shouting into the phone (d) noting key details
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
7. 7.True or false: “noting key details” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
10. 10.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) a noisy background (d) stating why you called
12. 12.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) greeting first (d) noting key details
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) a noisy background (d) asking “Is now okay?”
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) shouting into the phone (d) hanging up suddenly
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) asking “Is now okay?” (d) eating while talking
26. 26.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
29. 29.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
30. 30.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) speaking clearly (d) saying your name
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) hanging up suddenly (d) chatting to others
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) mumbling your name (d) stating why you called
36. 36.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) calling at a fair time (d) calling very late
37. 37.True or false: “noting key details” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) mumbling your name (d) saying thank you
39. 39.Which of these is a rude phone habit? (a) chatting to others (b) noting key details (c) stating why you called (d) calling at a fair time
40. 40.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music

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