Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 189 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) asking “Is now okay?” (d) chatting to others
2. 2.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) saying thank you (d) saying your name
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
6. 6.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) noting key details (d) mumbling your name
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
9. 9.True or false: “noting key details” is a rude phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) calling very late (d) greeting first
16. 16.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) a noisy background (d) saying thank you
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
19. 19.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) saying your name (d) stating why you called
20. 20.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) chatting to others (d) greeting first
22. 22.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) saying your name (d) not saying who you are
23. 23.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) eating while talking (d) asking “Is now okay?”
27. 27.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
28. 28.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
29. 29.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) saying thank you (d) shouting into the phone
31. 31.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
34. 34.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) stating why you called (d) noting key details
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “calling very late” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name

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