Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 190 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “calling very late” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) calling very late (d) mumbling your name
6. 6.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) stating why you called (d) calling very late
9. 9.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) greeting first (d) shouting into the phone
10. 10.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) stating why you called (d) saying your name
12. 12.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) not saying who you are (d) asking “Is now okay?”
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) greeting first (d) speaking clearly
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying your name (d) eating while talking
18. 18.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) greeting first (d) saying your name
21. 21.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
22. 22.True or false: “saying your name” is a polite phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
24. 24.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
25. 25.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
26. 26.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
27. 27.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) saying thank you (d) hanging up suddenly
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) speaking clearly (d) shouting into the phone
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) speaking clearly (d) eating while talking

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