Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 20 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) not saying who you are (d) speaking clearly
2. 2.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
4. 4.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
5. 5.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
6. 6.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) mumbling your name (d) shouting into the phone
11. 11.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
13. 13.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) hanging up suddenly (d) saying your name
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) greeting first
16. 16.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) greeting first (d) noting key details
19. 19.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) hanging up suddenly (d) saying thank you
22. 22.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) a noisy background (d) not saying who you are
26. 26.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) hanging up suddenly (d) shouting into the phone
27. 27.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) speaking clearly (d) saying your name
29. 29.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) saying your name (d) noting key details
31. 31.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) shouting into the phone (d) eating while talking
36. 36.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) shouting into the phone (d) saying thank you
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
39. 39.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) greeting first (d) stating why you called

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