Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 191 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) noting key details (d) eating while talking
2. 2.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
3. 3.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) calling very late (d) stating why you called
4. 4.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) saying thank you (d) eating while talking
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
7. 7.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) asking “Is now okay?” (d) shouting into the phone
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) eating while talking (d) asking “Is now okay?”
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) calling very late (d) chatting to others
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
19. 19.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “greeting first” is a polite phone habit. (a) True (b) False
21. 21.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) mumbling your name (d) calling very late
25. 25.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) calling at a fair time
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) saying your name (d) chatting to others
29. 29.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
30. 30.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
31. 31.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) greeting first (d) saying your name
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) stating why you called (d) noting key details
34. 34.True or false: “noting key details” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
36. 36.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
37. 37.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit

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