Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 192 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) mumbling your name (d) not saying who you are
3. 3.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) noting key details (d) shouting into the phone
4. 4.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) greeting first (d) a noisy background
6. 6.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) saying thank you (d) mumbling your name
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) saying your name (d) eating while talking
9. 9.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) eating while talking (d) calling very late
10. 10.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) stating why you called (d) mumbling your name
11. 11.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) noting key details (d) greeting first
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
17. 17.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
18. 18.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
19. 19.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
20. 20.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) chatting to others (d) not saying who you are
21. 21.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) noting key details (d) asking “Is now okay?”
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling very late (d) stating why you called
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) saying your name (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) asking “Is now okay?” (d) saying your name
28. 28.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
29. 29.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) chatting to others (d) speaking clearly
30. 30.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) greeting first (d) hanging up suddenly
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) asking “Is now okay?” (d) saying your name
32. 32.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
33. 33.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) shouting into the phone (d) saying your name
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying your name (d) speaking clearly
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
39. 39.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) not saying who you are (d) chatting to others

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