Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 193 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) saying thank you (d) shouting into the phone
2. 2.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) asking “Is now okay?” (d) hanging up suddenly
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) shouting into the phone
5. 5.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) eating while talking (d) saying your name
6. 6.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) chatting to others (d) shouting into the phone
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
9. 9.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) speaking clearly (d) not saying who you are
12. 12.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) stating why you called (d) saying your name
14. 14.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
16. 16.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “saying your name” is a rude phone habit. (a) True (b) False
19. 19.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
20. 20.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
21. 21.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) stating why you called (d) saying your name
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
23. 23.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) mumbling your name (d) saying thank you
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “calling very late” is a rude phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) mumbling your name (d) chatting to others
29. 29.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) mumbling your name (d) saying your name
35. 35.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
36. 36.Which of these is a polite phone habit? (a) greeting first (b) shouting into the phone (c) not saying who you are (d) calling very late
37. 37.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) not saying who you are (d) calling very late
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) noting key details (d) calling very late

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