Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 194 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) a noisy background (d) asking “Is now okay?”
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
5. 5.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) saying thank you (d) speaking clearly
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) chatting to others (d) calling at a fair time
10. 10.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
11. 11.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
13. 13.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) calling very late (d) eating while talking
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
16. 16.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
17. 17.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) eating while talking (d) not saying who you are
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
21. 21.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) chatting to others (d) mumbling your name
22. 22.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
23. 23.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) calling very late
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) saying your name (d) shouting into the phone
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) saying your name (d) stating why you called
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
30. 30.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) noting key details (d) saying thank you
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) hanging up suddenly (d) greeting first
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) hanging up suddenly (d) saying thank you
36. 36.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) a noisy background (d) asking “Is now okay?”
37. 37.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) saying thank you (d) shouting into the phone
38. 38.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) shouting into the phone (d) eating while talking

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