Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 195 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) a noisy background (d) eating while talking
2. 2.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) saying thank you (d) eating while talking
3. 3.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) hanging up suddenly (d) noting key details
4. 4.True or false: “calling very late” is a rude phone habit. (a) False (b) True
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
6. 6.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) shouting into the phone (d) chatting to others
7. 7.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
8. 8.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) noting key details (d) speaking clearly
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
13. 13.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) calling at a fair time (d) saying your name
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
18. 18.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) hanging up suddenly (d) saying thank you
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
21. 21.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
22. 22.True or false: “greeting first” is a rude phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) greeting first (d) chatting to others
27. 27.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) shouting into the phone (d) a noisy background
29. 29.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) a noisy background (d) not saying who you are
32. 32.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling at a fair time (d) eating while talking
34. 34.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
37. 37.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
38. 38.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
40. 40.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit

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