Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 196 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
8. 8.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) not saying who you are (d) calling very late
10. 10.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) calling very late (d) asking “Is now okay?”
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) chatting to others (d) mumbling your name
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
13. 13.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
14. 14.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) stating why you called (d) hanging up suddenly
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) shouting into the phone (d) calling at a fair time
16. 16.True or false: “saying your name” is a polite phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) mumbling your name (d) asking “Is now okay?”
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) chatting to others (d) saying thank you
21. 21.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) eating while talking (d) speaking clearly
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
26. 26.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) shouting into the phone (d) saying thank you
28. 28.True or false: “noting key details” is a rude phone habit. (a) True (b) False
29. 29.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
31. 31.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) calling at a fair time (d) saying your name
33. 33.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) a noisy background (d) eating while talking
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) shouting into the phone (d) noting key details
36. 36.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) noting key details (d) mumbling your name
40. 40.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students