Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 197 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) eating while talking (d) stating why you called
3. 3.True or false: “calling very late” is a polite phone habit. (a) False (b) True
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) not saying who you are (d) noting key details
5. 5.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) eating while talking (d) saying thank you
6. 6.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
7. 7.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
8. 8.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) stating why you called (d) saying your name
10. 10.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) shouting into the phone (d) chatting to others
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) greeting first (d) chatting to others
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) noting key details (d) stating why you called
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
16. 16.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) noting key details (d) chatting to others
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) saying your name (d) saying thank you
22. 22.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) eating while talking (d) greeting first
23. 23.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “saying your name” is a polite phone habit. (a) True (b) False
26. 26.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) hanging up suddenly
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) noting key details (d) saying your name
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) saying thank you (d) shouting into the phone
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) saying thank you (d) calling very late
32. 32.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
34. 34.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
35. 35.True or false: “saying your name” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) greeting first (d) a noisy background
37. 37.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) stating why you called (d) greeting first
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) not saying who you are (d) saying your name

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