Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 198 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) stating why you called (d) asking “Is now okay?”
3. 3.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
4. 4.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) stating why you called (d) chatting to others
5. 5.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) shouting into the phone (d) eating while talking
6. 6.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) not saying who you are (d) shouting into the phone
8. 8.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) noting key details (d) not saying who you are
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) stating why you called (d) chatting to others
11. 11.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
12. 12.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
13. 13.True or false: “greeting first” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
16. 16.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) saying thank you (d) hanging up suddenly
18. 18.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) speaking clearly (d) stating why you called
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) stating why you called (d) chatting to others
20. 20.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) eating while talking (d) calling at a fair time
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) a noisy background (d) greeting first
25. 25.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) hanging up suddenly (d) noting key details
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) calling very late (d) not saying who you are
28. 28.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
29. 29.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
30. 30.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
32. 32.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
33. 33.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) mumbling your name (d) greeting first
36. 36.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) hanging up suddenly (d) saying your name
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
39. 39.True or false: “calling very late” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

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