Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 199 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
2. 2.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) saying thank you (d) eating while talking
6. 6.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) shouting into the phone (d) not saying who you are
8. 8.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) saying your name (d) chatting to others
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) chatting to others (d) a noisy background
10. 10.True or false: “calling very late” is a polite phone habit. (a) True (b) False
11. 11.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) asking “Is now okay?” (d) saying thank you
12. 12.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) noting key details (d) saying your name
15. 15.True or false: “greeting first” is a rude phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
17. 17.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) speaking clearly (d) noting key details
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) mumbling your name (d) calling very late
25. 25.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
26. 26.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
27. 27.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) speaking clearly (d) hanging up suddenly
33. 33.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly
34. 34.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) a noisy background (d) stating why you called
35. 35.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) noting key details (d) stating why you called
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students