Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 200 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) speaking clearly (d) hanging up suddenly
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) hanging up suddenly (d) mumbling your name
5. 5.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
6. 6.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) greeting first (d) a noisy background
7. 7.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) calling very late (d) greeting first
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) mumbling your name (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) not saying who you are (d) eating while talking
11. 11.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) asking “Is now okay?” (d) eating while talking
13. 13.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) hanging up suddenly (d) greeting first
14. 14.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) greeting first (d) stating why you called
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) calling at a fair time
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
20. 20.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
21. 21.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) calling very late
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) mumbling your name (d) saying thank you
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
25. 25.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
26. 26.True or false: “noting key details” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) mumbling your name (d) hanging up suddenly
28. 28.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) saying thank you (d) stating why you called
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) mumbling your name (d) saying your name
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) saying your name (d) not saying who you are
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
33. 33.True or false: “greeting first” is a polite phone habit. (a) True (b) False
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) calling very late (d) calling at a fair time

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