Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 3 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) hanging up suddenly
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
10. 10.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) mumbling your name (d) greeting first
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) calling very late
12. 12.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) speaking clearly
13. 13.True or false: “greeting first” is a polite phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) hanging up suddenly (d) calling at a fair time
18. 18.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) saying thank you (d) stating why you called
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
23. 23.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
24. 24.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) stating why you called (d) calling very late
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) saying your name (d) shouting into the phone
28. 28.True or false: “saying your name” is a polite phone habit. (a) True (b) False
29. 29.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) stating why you called (d) eating while talking
31. 31.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) a noisy background (d) saying thank you
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) speaking clearly (d) not saying who you are
34. 34.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) calling very late (d) a noisy background
35. 35.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) mumbling your name (d) not saying who you are
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) speaking clearly (d) chatting to others
40. 40.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) not saying who you are (d) saying your name

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