Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 21 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
3. 3.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) calling very late (d) chatting to others
5. 5.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) chatting to others (d) a noisy background
6. 6.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) speaking clearly (d) saying your name
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
9. 9.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
10. 10.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) greeting first (d) a noisy background
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) chatting to others (d) greeting first
14. 14.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) saying thank you (d) stating why you called
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
17. 17.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
18. 18.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
20. 20.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
21. 21.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) calling at a fair time (d) saying thank you
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) saying thank you (d) greeting first
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) mumbling your name (d) noting key details
26. 26.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) saying thank you (d) a noisy background
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
30. 30.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) calling very late (d) greeting first
31. 31.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) calling very late (d) not saying who you are
32. 32.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
33. 33.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) chatting to others (d) calling very late
35. 35.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) stating why you called
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
40. 40.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it

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