Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 201 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) chatting to others (d) speaking clearly
5. 5.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.Which of these is a rude phone habit? (a) calling very late (b) greeting first (c) noting key details (d) stating why you called
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
9. 9.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
14. 14.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
16. 16.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) not saying who you are (d) calling very late
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) eating while talking (d) speaking clearly
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) chatting to others (d) mumbling your name
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) saying your name (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) eating while talking (d) saying your name
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) asking “Is now okay?” (d) eating while talking
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) asking “Is now okay?” (d) saying your name
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) a noisy background (d) saying thank you
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) speaking clearly (d) eating while talking
31. 31.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
32. 32.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
33. 33.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying thank you (d) a noisy background
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) saying your name
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) calling very late (d) shouting into the phone
36. 36.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) greeting first (d) calling very late
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) mumbling your name (d) saying your name
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit

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