Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 202 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
3. 3.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
4. 4.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) a noisy background (d) saying thank you
5. 5.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) stating why you called (d) asking “Is now okay?”
6. 6.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) hanging up suddenly (d) calling very late
7. 7.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
8. 8.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) calling at a fair time
12. 12.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) calling very late (d) not saying who you are
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) mumbling your name (d) chatting to others
21. 21.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) greeting first (d) saying your name
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) saying thank you (d) calling very late
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
28. 28.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
29. 29.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) shouting into the phone (d) not saying who you are
31. 31.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
32. 32.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) saying your name (d) noting key details
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) noting key details (d) not saying who you are
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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