Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 203 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
3. 3.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) mumbling your name (d) shouting into the phone
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) not saying who you are (d) stating why you called
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) calling at a fair time (d) a noisy background
8. 8.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) saying thank you (d) calling at a fair time
9. 9.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) greeting first (d) speaking clearly
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
12. 12.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) saying your name (d) saying thank you
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) saying thank you (d) not saying who you are
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) speaking clearly (d) calling very late
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
21. 21.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
22. 22.True or false: “calling very late” is a polite phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
25. 25.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
26. 26.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling very late (d) saying thank you
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) greeting first (d) calling very late
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) calling very late (d) speaking clearly
29. 29.True or false: “saying your name” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) saying your name (d) shouting into the phone
31. 31.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
32. 32.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) mumbling your name (d) hanging up suddenly
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
34. 34.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) saying your name (d) shouting into the phone

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