Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 204 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) not saying who you are (d) eating while talking
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) calling very late (d) shouting into the phone
6. 6.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) chatting to others (d) calling very late
9. 9.True or false: “saying your name” is a polite phone habit. (a) False (b) True
10. 10.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) shouting into the phone (d) asking “Is now okay?”
13. 13.Which of these is a rude phone habit? (a) mumbling your name (b) calling at a fair time (c) saying your name (d) stating why you called
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
16. 16.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) calling very late (d) shouting into the phone
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) mumbling your name (d) greeting first
20. 20.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
21. 21.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) stating why you called (d) calling very late
22. 22.True or false: “calling very late” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) shouting into the phone (d) not saying who you are
24. 24.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) not saying who you are (d) chatting to others
25. 25.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
26. 26.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) eating while talking
27. 27.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
28. 28.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
29. 29.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) saying thank you (d) greeting first
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) speaking clearly (d) noting key details
31. 31.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) saying thank you (d) asking “Is now okay?”
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) eating while talking (d) a noisy background
34. 34.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) noting key details (d) not saying who you are
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
37. 37.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True

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