Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 205 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) asking “Is now okay?” (d) a noisy background
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) speaking clearly (d) mumbling your name
4. 4.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
5. 5.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) calling at a fair time (d) noting key details
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) hanging up suddenly (d) stating why you called
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) calling at a fair time (d) mumbling your name
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
10. 10.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
11. 11.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) asking “Is now okay?” (d) noting key details
13. 13.True or false: “saying your name” is a polite phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) saying thank you (d) chatting to others
15. 15.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
17. 17.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
18. 18.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
19. 19.Which of these is a rude phone habit? (a) not saying who you are (b) calling at a fair time (c) saying thank you (d) asking “Is now okay?”
20. 20.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) calling very late (d) not saying who you are
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) a noisy background (d) saying thank you
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) speaking clearly (d) eating while talking
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit

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