Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 206 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) stating why you called (d) calling at a fair time
3. 3.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) chatting to others (d) greeting first
4. 4.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) stating why you called (d) not saying who you are
6. 6.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) asking “Is now okay?” (d) noting key details
7. 7.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
9. 9.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
10. 10.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) not saying who you are (d) calling very late
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “noting key details” is a polite phone habit. (a) True (b) False
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
18. 18.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) greeting first (d) a noisy background
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) chatting to others (d) asking “Is now okay?”
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) greeting first (d) not saying who you are
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
23. 23.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) a noisy background (d) mumbling your name
25. 25.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) greeting first (d) mumbling your name
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) eating while talking (d) hanging up suddenly
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
35. 35.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) greeting first (d) saying your name
37. 37.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) asking “Is now okay?” (d) greeting first
39. 39.True or false: “noting key details” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) shouting into the phone (d) calling very late

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