Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 207 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
2. 2.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) greeting first (d) a noisy background
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) calling very late (d) saying thank you
9. 9.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
10. 10.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) noting key details (d) mumbling your name
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) saying thank you (c) mumbling your name (d) chatting to others
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) calling at a fair time (d) a noisy background
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
16. 16.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) asking “Is now okay?” (d) not saying who you are
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) speaking clearly (d) mumbling your name
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
20. 20.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) noting key details
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) stating why you called (d) hanging up suddenly
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) stating why you called (d) saying your name
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) saying thank you (d) mumbling your name
32. 32.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
35. 35.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) saying thank you (d) mumbling your name
37. 37.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) saying thank you (d) shouting into the phone
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) saying your name (d) calling very late
39. 39.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
40. 40.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday

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