Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 208 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
3. 3.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) hanging up suddenly (d) saying thank you
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) mumbling your name (d) not saying who you are
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) calling very late (d) stating why you called
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) shouting into the phone (d) stating why you called
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
15. 15.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
16. 16.True or false: “saying your name” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) chatting to others (d) hanging up suddenly
21. 21.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) noting key details (d) chatting to others
22. 22.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) chatting to others (d) greeting first
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) calling at a fair time
25. 25.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) eating while talking (d) saying thank you
26. 26.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
27. 27.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
28. 28.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) calling very late (d) shouting into the phone
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
31. 31.True or false: “calling very late” is a rude phone habit. (a) True (b) False
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) calling very late (d) saying your name
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) not saying who you are (d) shouting into the phone
34. 34.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
35. 35.True or false: “greeting first” is a rude phone habit. (a) True (b) False
36. 36.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) stating why you called (d) noting key details
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) eating while talking (d) asking “Is now okay?”
39. 39.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying your name (d) not saying who you are
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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