Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 209 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “saying your name” is a polite phone habit. (a) False (b) True
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
5. 5.True or false: “greeting first” is a polite phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) stating why you called (d) speaking clearly
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) calling very late (d) mumbling your name
8. 8.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
11. 11.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) calling very late (d) saying your name
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
16. 16.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) eating while talking (d) mumbling your name
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
18. 18.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) stating why you called (d) not saying who you are
19. 19.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
20. 20.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) shouting into the phone (d) saying your name
22. 22.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
23. 23.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) saying your name (d) stating why you called
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) not saying who you are (d) eating while talking
26. 26.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) calling at a fair time (d) eating while talking
27. 27.True or false: “calling very late” is a polite phone habit. (a) False (b) True
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
29. 29.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) mumbling your name (d) a noisy background
30. 30.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) a noisy background (d) eating while talking
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) chatting to others (d) hanging up suddenly
33. 33.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) saying your name (d) chatting to others
35. 35.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) saying your name (d) a noisy background
36. 36.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) saying your name (d) speaking clearly
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
40. 40.Which of these is a rude phone habit? (a) hanging up suddenly (b) speaking clearly (c) greeting first (d) saying your name

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