Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 210 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) chatting to others (d) calling very late
3. 3.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) calling at a fair time (d) noting key details
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) a noisy background (d) saying your name
6. 6.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) saying your name (d) calling at a fair time
7. 7.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
9. 9.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) speaking clearly (d) not saying who you are
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) saying your name (d) a noisy background
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) noting key details
20. 20.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
22. 22.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) saying your name (d) noting key details
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) calling very late (d) chatting to others
27. 27.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
28. 28.True or false: “noting key details” is a polite phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) saying your name (d) calling very late
32. 32.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) greeting first (d) saying thank you
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) saying thank you
37. 37.Which of these is a polite phone habit? (a) stating why you called (b) not saying who you are (c) calling very late (d) mumbling your name
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) asking “Is now okay?” (d) speaking clearly
39. 39.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
40. 40.True or false: “saying your name” is a polite phone habit. (a) True (b) False

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