Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 22 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
2. 2.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
3. 3.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) noting key details (d) shouting into the phone
8. 8.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
9. 9.True or false: “noting key details” is a polite phone habit. (a) False (b) True
10. 10.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) saying your name (d) eating while talking
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) chatting to others (d) calling at a fair time
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) stating why you called (d) mumbling your name
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
19. 19.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) eating while talking (d) calling very late
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) not saying who you are (d) speaking clearly
21. 21.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) mumbling your name (d) calling at a fair time
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) greeting first (d) mumbling your name
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
24. 24.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) eating while talking (d) greeting first
25. 25.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) greeting first (d) eating while talking
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) hanging up suddenly (d) noting key details
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) calling at a fair time (d) saying thank you
29. 29.True or false: “calling very late” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) noting key details (d) saying thank you
32. 32.True or false: “greeting first” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
35. 35.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) greeting first (d) mumbling your name
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
38. 38.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
39. 39.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit

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