Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 211 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
3. 3.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) eating while talking (d) chatting to others
5. 5.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.True or false: “greeting first” is a rude phone habit. (a) True (b) False
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) mumbling your name
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) saying your name (d) asking “Is now okay?”
13. 13.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) saying your name (d) calling very late
14. 14.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) chatting to others (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) eating while talking (d) greeting first
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) hanging up suddenly (d) calling at a fair time
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) asking “Is now okay?” (d) eating while talking
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) greeting first (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) eating while talking (d) a noisy background
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) calling at a fair time (d) greeting first
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) greeting first (d) shouting into the phone
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
30. 30.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
31. 31.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
39. 39.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
40. 40.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling

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