Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 212 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
3. 3.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) mumbling your name (d) asking “Is now okay?”
4. 4.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) eating while talking (d) calling very late
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
7. 7.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) shouting into the phone
8. 8.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) greeting first (d) asking “Is now okay?”
9. 9.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
10. 10.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
11. 11.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) noting key details (d) asking “Is now okay?”
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) chatting to others (d) saying thank you
14. 14.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
15. 15.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “saying your name” is a rude phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) not saying who you are (d) mumbling your name
19. 19.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) asking “Is now okay?” (d) calling very late
20. 20.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) not saying who you are (d) saying thank you
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) mumbling your name (d) a noisy background
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) stating why you called (d) chatting to others
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) saying your name (d) shouting into the phone
29. 29.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
30. 30.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
31. 31.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) a noisy background (d) stating why you called
34. 34.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
35. 35.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
39. 39.True or false: “greeting first” is a rude phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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