Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 213 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) noting key details (d) not saying who you are
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) shouting into the phone (d) asking “Is now okay?”
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) eating while talking (d) speaking clearly
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) mumbling your name (d) saying thank you
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
10. 10.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) stating why you called
16. 16.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
17. 17.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) stating why you called (d) speaking clearly
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) mumbling your name (d) not saying who you are
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) mumbling your name (d) shouting into the phone
20. 20.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
23. 23.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) calling very late (d) not saying who you are
24. 24.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) asking “Is now okay?” (d) saying thank you
27. 27.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) hanging up suddenly (d) saying your name
29. 29.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) calling at a fair time (d) saying thank you
30. 30.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) not saying who you are (d) hanging up suddenly
31. 31.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) eating while talking (d) speaking clearly
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) greeting first (d) noting key details
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) calling very late (d) noting key details
36. 36.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) chatting to others (d) not saying who you are
37. 37.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
38. 38.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
39. 39.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) saying thank you (d) stating why you called

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